FAQs
Frequently Asked Questions
Answers to common questions about dry cleaning, garment care, pricing and booking.
Booking & Service
How do I book a service?
Fill in the booking form on our website or contact us on WhatsApp or by phone. Your request reaches us, and we reply to confirm the details. A booking is only confirmed once we have replied.
Is my booking confirmed when I submit the form?
No. Submitting the form or opening a WhatsApp message sends us a request. We will contact you to confirm timing, pricing and any other details.
Do you offer pickup and delivery?
Please contact us to ask whether pickup or delivery is available for your area and the items you have.
Which areas do you serve?
Please see our locations page or contact us to check whether we serve your area.
Pricing & Timing
How much do your services cost?
Pricing depends on the type of garment, the fabric and the service. We share prices before starting any work, so there are no surprises.
How long will my order take?
It depends on the service, the item and the quantity. Delicate items such as bridal wear and leather usually need more time. We confirm expected timing when we confirm your booking.
Garment Care
What does dry cleaning actually do?
Dry cleaning uses a solvent instead of water to clean fabrics. It is gentler on fibres that shrink or distort in water, such as wool and silk, and on structured garments like suits.
Can every stain be removed?
No cleaner can remove every stain. Success depends on the type of stain, the fabric and how long it has been there. Old, heat-set and dye-based stains are the most difficult.
What should I do before handing over my clothes?
Empty all pockets, point out any stains and what caused them, and mention any loose buttons, repairs or previous cleaning.
What if my garment has no care label?
Bring it in and we will assess it. Items without labels carry more uncertainty, and we will explain any risks before cleaning.
How should I store clothes after cleaning?
Remove plastic covers once home, store garments in a cool, dry place, and use breathable fabric covers for long-term storage.
Policies
What happens if there is a problem with my order?
Please contact us as soon as possible, ideally before wearing or washing the item again, so we can look into it. See our Terms and Conditions for details.
How do you use my personal information?
We use your details only to respond to your request and provide the service. See our Privacy Policy for more information.